1. Introduction and Scope
LuxeLease Co., Ltd. ("LuxeLease," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.
This policy applies to all information collected through our website, mobile applications, email communications, and any related services, sales, marketing, or events. It also covers information collected offline when you interact with our representatives or visit our facilities.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
We collect various types of information to provide and improve our services to you. The information we collect falls into several categories:
2.1 Personal Information You Provide
- Identity Information: Full name, date of birth, gender, nationality, and government-issued identification numbers
- Contact Information: Email addresses, telephone numbers, postal addresses, and emergency contact details
- Financial Information: Credit card details, bank account information, credit history, income verification, and employment details
- Driver Information: Driver's license number, driving history, traffic violations, and insurance information
- Vehicle Preferences: Preferred vehicle types, features, lease duration preferences, and usage requirements
- Communication Records: Records of correspondence, customer service interactions, and feedback
2.2 Information Collected Automatically
- Device Information: IP address, browser type and version, operating system, device identifiers, and hardware specifications
- Usage Data: Pages visited, time spent on pages, click-through rates, search queries, and navigation patterns
- Location Data: Geographic location information when you use location-enabled services
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
2.3 Information from Third Parties
- Credit Agencies: Credit reports, credit scores, and financial history
- Insurance Providers: Insurance coverage details and claims history
- Government Agencies: Driving records, vehicle registration information, and legal compliance data
- Business Partners: Information from authorized dealers, service providers, and marketing partners
3. How We Use Your Information
We use the collected information for various legitimate business purposes, including:
3.1 Service Provision
- Processing lease applications and managing your account
- Conducting credit checks and financial assessments
- Arranging vehicle delivery and pickup services
- Coordinating maintenance and detailing services
- Managing insurance claims and coverage
3.2 Customer Support and Communication
- Providing customer support and responding to inquiries
- Sending important updates about your lease and services
- Notifying you of changes to terms, policies, or services
- Conducting customer satisfaction surveys
3.3 Business Operations and Improvement
- Analyzing usage patterns to improve our website and services
- Developing new products and services
- Conducting market research and analytics
- Optimizing our fleet management and inventory
3.4 Legal and Compliance
- Complying with legal obligations and regulatory requirements
- Preventing fraud, unauthorized access, and illegal activities
- Enforcing our terms of service and lease agreements
- Protecting our rights, property, and safety
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
4.1 Service Providers and Business Partners
- Payment Processors: To process payments and manage financial transactions
- Credit Agencies: To conduct credit checks and verify financial information
- Insurance Companies: To provide comprehensive coverage for leased vehicles
- Maintenance Partners: To coordinate vehicle servicing and detailing
- Technology Providers: To maintain and improve our digital platforms
- Marketing Agencies: To deliver targeted communications and advertisements
4.2 Legal Requirements and Protection
- When required by law, regulation, or court order
- To protect our rights, property, or safety, or that of others
- To investigate potential violations of our terms of service
- In connection with legal proceedings or investigations
4.3 Business Transfers
- In connection with mergers, acquisitions, or asset sales
- During corporate restructuring or bankruptcy proceedings
- When transferring business operations to third parties
4.4 Consent-Based Sharing
- When you provide explicit consent for specific sharing purposes
- For promotional activities you have opted into
- When participating in joint marketing initiatives
5. Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
5.1 Technical Safeguards
- Encryption: All sensitive data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
- Access Controls: Multi-factor authentication and role-based access controls for all systems
- Network Security: Firewalls, intrusion detection systems, and regular security monitoring
- Data Backup: Regular automated backups with secure off-site storage
5.2 Administrative Safeguards
- Employee Training: Regular privacy and security training for all staff members
- Background Checks: Comprehensive screening for employees with access to personal data
- Incident Response: Established procedures for detecting and responding to security breaches
- Vendor Management: Due diligence and contractual protections for third-party service providers
5.3 Physical Safeguards
- Facility Security: Restricted access to offices and data centers
- Equipment Protection: Secure disposal of hardware and storage devices
- Document Security: Locked storage for physical documents containing personal information
6. Your Rights and Choices
You have various rights regarding your personal information, subject to applicable laws:
6.1 Access and Portability Rights
- Right to Access: Request access to your personal information we hold
- Right to Portability: Receive a copy of your information in a structured, machine-readable format
- Right to Information: Understand how your data is being processed
6.2 Correction and Update Rights
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Update: Modify your account information and preferences
6.3 Deletion and Restriction Rights
- Right to Erasure: Request deletion of your personal information under certain circumstances
- Right to Restriction: Limit how we process your information
- Right to Object: Object to certain types of processing, including direct marketing
6.4 Communication Preferences
- Marketing Opt-out: Unsubscribe from marketing communications at any time
- Cookie Management: Control cookie preferences through browser settings
- Notification Preferences: Choose which types of notifications you receive
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. For detailed information about our use of cookies, including types of cookies, purposes, and management options, please see our Cookie Policy.
7.1 Types of Technologies Used
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
- Web Beacons: Small graphics used to track email opens and website usage
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:
- Adequacy Decisions: Transfers to countries with adequate data protection laws
- Standard Contractual Clauses: Use of approved contractual protections
- Binding Corporate Rules: Internal policies ensuring consistent protection
- Certification Programs: Participation in recognized privacy frameworks
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Active Customers: Throughout the duration of your lease agreement and for 7 years thereafter
- Prospective Customers: For 3 years from last contact unless you request earlier deletion
- Financial Records: As required by applicable tax and financial regulations
- Legal Compliance: As required by law or for legitimate business interests
- Marketing Data: Until you opt out or for 5 years from last engagement
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
Parents or guardians who believe their child has provided personal information to us should contact us immediately using the contact information provided below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Post the updated Privacy Policy on our website
- Update the "Last updated" date at the top of this policy
- Send email notifications for significant changes to users who have provided consent
- Provide prominent notice on our website for major policy changes
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights regarding cookie data, please contact us:
We will respond to your inquiries within 30 days of receipt. For urgent privacy concerns, please call our customer service line during business hours.